Customer Success Manager — Remote

Job Overview

About PepsiCo

PepsiCo is a global food and beverage company with a diverse portfolio of iconic brands and a large, dynamic workforce. We’re looking for a customer-focused professional who can build trusted relationships and help deliver an outstanding experience for customers and business partners.

About the Role

As a Customer Success Manager, you'll serve as a key point of contact for customers and business partners, helping ensure their needs are understood, issues are resolved efficiently, and relationships remain strong.

This is a remote, non-technical position focused on communication, relationship management, problem-solving, and customer satisfaction.

Key Responsibilities

• Develop and maintain strong relationships with customers and business partners
• Manage customer onboarding and ongoing engagement
• Respond to customer questions and resolve issues promptly
• Coordinate with internal teams to address customer needs
• Monitor customer satisfaction and identify areas for improvement
• Conduct regular customer check-ins and follow up on outstanding requests
• Maintain accurate customer information and documentation
• Gather customer feedback and communicate trends to relevant teams
• Help improve customer retention and overall satisfaction
• Represent the company professionally in every customer interaction

Qualifications

• 2+ years of experience in customer success, account management, sales, client services, operations, or a related field
• Strong verbal and written communication skills
• Excellent organization and follow-through
• Ability to manage multiple priorities in a remote environment
• Strong problem-solving and interpersonal skills
• Comfortable learning and using business software
• Ability to work independently while collaborating effectively with a team

No coding or technical background is required.

What We Offer

• Remote work opportunity
• Competitive salary
• Performance-based incentives
• Paid time off and benefits
• Professional development opportunities
• Opportunities for career growth
• Collaborative and inclusive work environment

Apply

If you're passionate about building relationships, solving problems, and helping customers succeed, we encourage you to apply.

Join a team where your customer relationships, communication skills, and ability to make an impact are valued.