Front Office Phone Receptionist (US Remote)

Role: Virtual Receptionist.

Responsibilities:
- Answering incoming calls.
- Taking messages.
- Scheduling appointments.
- Processing payments.
- Transferring calls.
- Following instructions for each business.

This is similar to front desk work, but remote.

Pay:
- $15\/hr – English calls.
- $16\/hr – Spanish + English calls.

This is a W2 employee role.

Benefits:
- Benefits begin at 30+ hours\/week.
- The company promotes from within.
- Raises are possible through performance reviews.

Schedule:
- You set a consistent weekly availability within these windows: Monday–Friday 6am-5pm PT.
- Minimum 25 hours\/week.
- Maximum 40 hours\/week (some weeks you can do overtime).
- At least 5 hours on Mondays required.
- Usually 2 days off.
- Schedules can be structured in different ways: 4 longer days, 6 shorter days, split shifts are allowed.
- You can also pick up extra hours anytime without changing your set schedule.

Equipment Required:
- Computer with 8GB RAM minimum.
- Reliable internet.
- USB heet.
- Chromebooks are not compatible.

Requirements:
- 35 WPM minimum typing speed.
- Ability to listen to callers while reading instructions.
- Authorized to work in the United States.
- Must pass a background check.

Helpful but not required:
- Customer service experience.
- Call center or receptionist experience.

Soft skills that matter most:
- Active listening.
- Critical thinking.
- Friendly phone presence.
- Basically: be the kind of person you would want answering the phone when you call a business.

Hiring Process:
- Everything is online.
- Assessments (3 stages).
- Short recorded video interview (~10 minutes).
- Live Zoom interview (~30–45 minutes).
- We receive a lot of applications, which is why the assessment stages exist.
- Not passing an early stage does not mean the company is a scam, it just means the role was not the best fit.

Location Restrictions:
- Available in all U.S. states except: CA, NY, NJ, CT, WA, HI, Portland\/Metro Area (OR), Chicago (IL).
- Restricted for English-only: AZ, ME, RI, CO (you can still apply if bilingual).

Location: Remote - United States

Skills required for this job:

• Call handling
• Customer reception