[Remote] Account Manager FC SMB Hard Goods

Note: The job is a remote job and is open to candidates in USA. eBay is a global ecommerce company connecting buyers and sellers through its online marketplace. The Account Manager - Focus Category SMB role manages a portfolio of B2C sellers, builds client relationships, and drives sustainable GMV and revenue growth through data-informed business planning, marketplace optimization, and strategic support.

Responsibilities

• Own the commercial performance and GMV growth across an assigned book of business, acting as a trusted advisor throughout a year-long engagement
• Ensure all listings are optimized for discoverability and conversion through strong titles, item specifics, pricing, imagery, and inventory depth
• Lead structured monthly business reviews with every seller, translating performance insights into clear growth strategies and execution plans
• Use data and performance insights to prioritize actions that deliver the highest commercial impact
• Communicate the progress of business initiatives to internal and external partners, and provide multi-level performance reporting
• Support sellers via email, phone, and virtual meetings, addressing questions and providing insights
• Collaborate with internal partners to onboard new clients, solve challenges, and deliver a seamless seller experience
• Stay up-to-date on eBay marketplace trends and advocate for your clients’ needs within the organization

Skills

• * 2–3+ years of experience in account management, client services, customer success, or a similar role
• * Demonstrated success delivering revenue growth in a commercially driven environment
• * Confident presenter able to lead structured performance conversations
• * Excellent communication and interpersonal skills with a consultative and strategic mindset
• * Proven ability to manage multiple accounts and projects in a fast-paced, performance-driven environment
• * Strong analytical and problem-solving skills with a passion for delivering measurable results. Tech-savvy and comfortable using CRM systems and productivity tools (e.g., Salesforce, GSuite, etc.)
• * Associate's degree required
• Or equivalent relevant experience
• * Experience in eCommerce, marketplace platforms, or B2C sales is a plus
• Bachelor's degree preferred

Benefits

• Target bonus may be included in the total compensation package
• Restricted stock units may be included in the total compensation package
• Medical benefits
• Financial benefits
• 401(k) eligibility
• Paid time off (PTO)
• Parental leave
• Remote work

Company Overview