Job Description: Provide a Target-branded experience with every guest interaction Listen, use critical thinking, and advocate for the guest in order to deepen the relationship Confidently support guests across multiple communication channels—including phone, email, social media, and chat Deliver exceptional service through every interaction Resolve guest issues in a timely manner and contribute valuable business intelligence through accurate documentation and coding Interact with teams across Target to effectively resolve guest issues Identify, evaluate and communicate guest trends to leadership promptly Handle media sensitive or potential legal issues and situations that involve extensive research or partnership with other key Target leaders Respond to a variety of written correspondence and ensure professionalism in all contacts Maintain department performance standards and goals related to performance and quality service Requirements: Reside within the states of: Arizona, Minnesota, South Dakota, Texas, Wisconsin High School Diploma or GED Ability to work a flexible schedule including nights, weekends and holidays 1-2 years of previous guest experience or customer service experience Ability to interact with guests, team members and internal business partners with a professional, friendly, empathetic style Excellent verbal and written communication skills, including listening, negotiating and decision making skills Experience dealing with escalated guest complaints Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications Access to a Home work space that is clear of noise distractions to perform the role Hardwired internet in your home location (minimum bandwidth requirement of 40mbps download/5mbps upload) Benefits: Health insurance 401(k) plans Paid sick leave Paid national holidays Paid vacation Employee discount
