Job Description: Architect and build Agentic AI systems powering customer support and compliance automation Design foundational APIs and measurement frameworks to ensure AI agents are grounded, relevant, and reliable Lead technical direction for distributed systems underpinning AI automation Define architecture patterns and strategic roadmaps with engineering leadership Build reusable primitives and orchestration solutions to scale AI-powered automation across multiple domains Mentor engineers on AI system design, coding standards, and production-readiness practices for LLM-based applications Requirements: 8+ years in software engineering Demonstrated experience architecting distributed systems Experience shipping production AI/ML applications Proven track record getting LLM-based applications to production Experience measuring and improving grounding Experience reducing hallucinations Experience building guardrails for reliability Deep expertise designing APIs, orchestration layers, and evaluation frameworks for agentic AI systems at scale Experience in customer support automation, compliance, or financial crimes domains Understanding of the reliability and correctness requirements of customer support automation, compliance, or financial crimes domains Responsible use of generative AI with human oversight Ability to deliver business-ready outputs and measurable improvements in workflow efficiency, cost, and quality Benefits: Equity eligibility Bonus eligibility Medical insurance Dental insurance Vision insurance 401(k) Quarterly in-person working sessions (“surges”) Reasonable accommodations for individuals with disabilities Free compatible screen reader for applicants needing screen reading technology
