Job Description: Advise and arrange travel for corporate business customers (both individuals and groups) in the US Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use of one of our Global Distribution System's (GDS) Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Prevent fraudulent callers from trying to book trips afterhours by following our security protocols Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels Requirements: Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Sabre, Apollo, Amadeus) 3 + years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel Excellent professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback Benefits: Flexible benefits tailored to each country Health and welfare insurance plans Retirement programs Parental leave Adoption assistance Wellbeing resources
