Zomato Complaint Resolution Coordinator (WFH)

Company: Zomato
Job Type: Remote / Work From Home
Experience: Freshers & Experienced Candidates Both Eligible
Department: Customer Support & Delivery Operations
Location: Pan India

About the Role

Zomato is hiring Work-From-Home Complaint Resolution Coordinators to assist customers and delivery partners with order-related issues. This role is ideal for individuals with strong communication skills who want a stable remote job in Indias fast-growing food delivery industry.

As a Complaint Resolution Coordinator, you will handle order problems, refunds, delivery concerns, and app queries while ensuring a smooth and positive customer experience.

Key Responsibilities

• Manage customer complaints through phone, email, and chat

• Resolve delivery issues such as delays, missing items, wrong orders, or billing errors

• Document every interaction accurately in the system

• Follow Zomato support guidelines and escalation procedures

• Coordinate with internal teams to ensure timely complaint resolution

• Maintain service quality and professional communication at all times

Skills & Requirements

• Minimum educational requirement: 12th pass (Graduates preferred)

• Good verbal and written communication skills

• Basic understanding of computers and smartphone applications

• Customer service or call center experience is beneficial but not mandatory

• Ability to remain calm and solution-oriented while handling difficult or urgent cases

• Self-discipline and ability to work independently in a remote setup

Work From Home Requirements

• Laptop or smartphone with stable internet

• Quiet workspace for professional communication

• Ability to meet attendance and performance requirements

Salary & Benefits

• Attractive monthly pay

• Incentive opportunities based on performance

• Work from home with flexible shift options

• Grow within Zomatos customer support and operations teams

• Chance to join one of Indias most recognized food delivery brands

If you enjoy helping customers, solving problems, and want a career with growth potential, apply today and start working remotely with Zomato.