Digital Onboarding Specialist

September 28, 2026

Job Description:

Lead new clients through the digital onboarding process
Conduct training sessions on digital marketing tools and the client dashboard
Set up clients on digital advertising products according to their business objectives
Follow up with clients and publishers to obtain account permissions before campaign start dates
Provide early reporting, insights, and recommendations to optimize digital advertising efforts
Support product changes when permissions cannot be obtained
Act as the client point of contact via calls, texts, or video during onboarding

Requirements:

Experience in digital advertising required
Excellent communication and interpersonal skills
Ability to communicate technical concepts to non-technical clients
Familiarity with digital marketing reporting tools
Experience conducting reporting calls
Analytical mindset and ability to interpret data and make data-driven recommendations
Exceptional organizational and time-management skills
Proactive problem-solving skills and commitment to client satisfaction
Proven customer-facing experience, preferably in digital marketing or at a digital agency
Previous digital account manager experience with the Meta platform is advantageous
DSP experience is advantageous
Experience with Google and Google My Business is advantageous

Benefits:

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