PT Customer Service Support Specialist

September 28, 2026

Job Description:

Respond to customer inquiries via email, inbound calls, ecommerce, customer-facing systems, and department email queues
Gather details, research questions, provide accurate information, and route requests as needed
Maintain professional, customer-focused communication and timely follow-up
Coordinate order entry, open order status updates, shipment tracking, delivery status checks, and documentation
Document customer concerns, track open items, and escalate complex or urgent matters
Provide administrative assistance for Customer Care functions
Maintain customer files, templates, workflows, and process documentation
Identify recurring issues, communication gaps, service trends, and improvement opportunities
Maintain reports, email queue volume, and action items
Coordinate with Customer Care, Sales, Operations, Supply Chain, Quality, Finance, and other internal teams
Participate in special projects, audits, process improvements, and Microsoft Dynamics 365 transition activities
Perform additional duties as assigned

Requirements:

High school diploma or equivalent required
Associate degree preferred
Bachelor’s degree a plus
Equivalent education, training, and experience may be considered
Prior experience in customer service, administrative coordination, order management, service operations, or a Customer Care role preferred
Familiarity with ERP, CRM, customer-facing platforms, ecommerce, EDI, or order processing interfaces preferred
Microsoft Dynamics 365 and JD Edwards experience are a plus
Strong verbal and written communication skills
Proficiency with Microsoft 365, including Teams, Excel, Word, and PowerPoint
Power BI experience is a plus
Strong attention to detail, organizational skills, documentation quality, and data integrity
Ability to manage assigned tasks independently while contributing to team success in a fast-paced customer care environment

Benefits:

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