Company Description About Sutherland - At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. - We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform. - If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you. - With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. - Join us in supporting its vibrant user base! Job Description What You'll Do (Non-Voice Support Only) - Provide email and chat support (no phone calls!) to platform users - Answer common "how-to" and FAQ-type questions - Assist with account management and payment-related issues - Guide users through troubleshooting steps with patience and clarity - Fixed Term Contract from 6th of November till 23rd of December Qualifications What We’re Looking For - Fluency in Italian (C1 level) and English (C1 level) - Valid EU work permit – required to work in Bulgaria - Availability to work flexible shifts, including weekends - Previous customer service experience – a plus, but not a dealbreaker - Excellent communication skills – as smooth as a jazz saxophone solo - A positive, problem-solving attitude – even on the toughest tracks Additional Information What You’ll Get - Fully remote training and work from anywhere in Bulgaria - Food vouchers and Multisport card (partially covered) - Performance bonuses - World-class training and career growth opportunities - Digital HR services and 24/7 psychological support Why Join Us? - Fully digital onboarding and contract signing - Recognition and referral programs - Engaging employee events and wellness initiatives - Learning platforms and certification support - Exposure to global business and an inclusive, multicultural environment
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