Group Insurance Team Lead, Claims – STD

September 26, 2026

Job Description:

Lead the team to achieve customer service and claims management excellence
Ensure accuracy of benefits paid on disability claims based on deductible sources of income, offsets, and contractual provisions
Monitor, track, and analyze reporting to ensure appropriate offset management of claims
Develop effective action plans to improve team and individual performance
Build and maintain internal and external customer relationships
Provide direct reports with ongoing support, training, feedback, coaching, and recognition
Drive employee engagement and continuous process improvement
Identify potential successors and emerging leaders for key leadership positions
Ensure team compliance with risk identification, assessment, monitoring, control, and escalation obligations

Requirements:

Minimum of three years in Group Insurance Operations or claims experience required
Proven understanding of STD/Absence/Paid Leave claim management processes and offset management required
Strong critical thinking, mathematical, problem-solving, decision-making, and analytical skills required
Detail oriented with solid interpersonal skills
Proven strong Customer Service skills
Prior coaching, mentorship, or leadership skills required
Ability to problem solve independently
Proven focus on continuous improvement
Ability to collaborate across business
Strong verbal and written communication and time management skills required
Proficiency in Teams, MS Word, and Excel
Direct supervisory experience is a plus
Bachelor’s Degree preferred

Benefits:

Market competitive base salary with yearly bonus potential
Medical, dental, vision, life insurance, and disability insurance
Paid Time Off (PTO)
Parental and military leave
401(k) plan with company match up to 4%
Company-funded pension plan
Wellness Programs including up to $1,600 a year reimbursement for personal wellbeing purchases
Work/Life Resources supporting parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
Education Benefit financing traditional college enrollment toward an approved degree and accredited certificate programs
Employee Stock Purchase Plan allowing shares to be purchased at 85% of the lower of two prices
Eligibility for a discretionary annual incentive program

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