The Regional Service Manager (Northwest Region) position will oversee service operations within their assigned region to provide an industry-leading external and internal customer experience while maximizing return on investment through labor sales, maintenance and repair sales, expense control, and customer retention. This position serves to establish new service centers, hire staff, and oversee operations. The Regional Service Manager is an integral part of the service experience and all candidates will be expected to demonstrate excellence in their respective fields, possess the ability to learn quickly, and strive for perfection within a fast-paced environment.
Responsibilities
Effectively communicate, enforce, and monitor Lucid service department processes
Effectively coach, grow, develop and lead all direct reports
Ensure Customer Experience targets are achieved according to Lucid guidelines
Responsible for initial setup of new service centers within their respective region
Own and continuously improve all service center KPIs in the assigned region
Monitor regional service efficiency and problem solve delays or other issues as they arise
Foresee the assigned region’s needs in staffing, assets, and other resources
Own and problem solve internal and external customer escalations
Work cross-functionally with other departments to ensure internal and external customer retention, and maintain customer experience standards
Demonstrate resilience to strategic shifts in business strategies
Perform various assignments as requested by leadership
Required to work evenings, weekends, and holidays as needed
Must be able to travel as needed
Have a passion for sustainable transportation and changing the automotive industry
Requirements
High School Diploma or GED equivalent
10 years minimum experience in a service department environment – luxury preferred
Excellent written and verbal communication skills
High level attention to detail and accuracy
Ability to multitask while maintaining high level of accuracy
Ability to analyze and interpret internal reports
Able to effectively work both individually and within a group in a high-paced environment
Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Must possess a valid driver license
Nice-to-haves
AA/BS in either Automotive Technology or Business Management, or equivalent work experience
Knowledge of HV systems, LV systems, and EV powertrains
Start-up experience and related fast-paced environments
