Note: The job is a remote job and is open to candidates in USA. Principal builds financial tools that help customers live better lives and make financial security accessible to all. The Workflow Software Engineer will build and support automation solutions using IBM Business Automation Workflow, integrate databases and APIs, and collaborate with stakeholders and technical teams to improve quality and operational efficiency.
Responsibilities
Partner with business stakeholders to gather requirements and lead process and workflow design sessions
Design, build, and test BPM workflows and automation solutions end to end
Collaborate with the workflow team and other technical teams to ensure high-quality integrations and reliable solutions
Monitor and maintain BPM platforms, including performance tuning, upgrades, and defect resolution
Diagnose and resolve workflow or system issues while providing ongoing technical support
Create and maintain documentation for workflows, processes, configurations, and standards
Skills
Associate or bachelor's degree (preference in a computer science, technology, engineering or math-related field or equivalent experience) and 3+ years' work experience or equivalent experience
2+ years of Hands-on experience in IBM BPM / IBM Business Automation Workflow (BAW) is required
Excellent planning, organizational, problem-solving, analytical, decision-making and communication skills
Proficiency with database applications, knowledge of web programming languages, mainframe systems, and/or distributed systems
This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, Charlotte, NC, or Raleigh, NC)
At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc
Experience with ServiceNow Financial Services Operations and Customer Service Management (ServiceNow FSO and CSM) including FSO core data models, secure extensions, and CSM case management
Familiarity with Advanced Work Assignment design and tuning, customer engagement, document and content integrations, and Performance Analytics reporting
Benefits
Non-sales positions have the opportunity to participate in a bonus program.
Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.
Pension eligible.
This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, Charlotte, NC, or Raleigh, NC).
Company Overview
Principal Global Services is a Global In-house Center, dedicated to supporting Principal Financial Group achieve our common purpose of empowering and enabling our customers across the globe by protecting and advancing their financial well-being through retirement, insurance and asset management solutions. It was founded in 2006, and is headquartered in Pune, Maharashtra, IN, with a workforce of 1001-5000 employees. Its website is
